AIM:
To enhance ability to communicate effectively within a range of contexts

OBJECTIVES:
After the training, attendees should:

• Feel able to make decisions and communicate them assertively
• Feel more confident when making and refusing requests
• Have increased awareness of body language

MAIN COURSE CONTENT:

• Understanding stress and assertiveness
• Analysing our specific reactions in pressure situations
• Saying “no” – tips for assertive delivery
• Delivering your message effectively
• Using body language to reinforce your message

AIM:
To provide participants with the tools to help them to deal with everyday situations more assertively and confidently

OBJECTIVES:
After the training, attendees should:

• Communicate their thoughts, feelings and opinions more assertively
• Make and refuse requests more confidently and assertively
• Recognise different types of behaviour, including their own, and manage situations accordingly
• Have a greater awareness of body language in other people and themselves, and the messages they convey to others through their body language
• Recognise that they may be able to reduce their stress levels by behaving more assertively

MAIN COURSE CONTENT:

• Understanding your rights
• Setting your boundaries – making and refusing requests
• Using body language to reinforce your message
• Behaviour types and the differences between aggressive, passive and assertive behaviour, including an opportunity to look honestly at how you’ve behaved in certain situations recently.