OBJECTIVES:
After the training, attendees should:

• be more able to give clear and accurate information
• be more aware of tone and manner when speaking, and be able to adapt own speech according to context
• be able to give clear verbal instructions, and understand verbal instructions
• have some basic strategies to avert / deal with conflict

MAIN COURSE CONTENT:

• Conveying information clearly and accurately
• Using appropriate tone and manner
• Giving and receiving verbal instructions
• Dealing with conflict - introduction

OBJECTIVES:
After the training, attendees should:

• Feel more confident in ability to speak to an audience
• Be more prepared for successful negotiation
• Be able to conduct an interview to get the best out of an applicant

MAIN COURSE CONTENT:

• Speaking to an audience – communicating complex ideas successfully
• Negotiating skills
• Interviewing skills

AIM:
To develop ability to compose clear and effective letters.

OBJECTIVES:
After the training, attendees should:

• Be able to design, draft and write an effective letter
• Feel more confident about producing professional letters which achieve their purpose and present a favourable impression of the service.

MAIN COURSE CONTENT:

• Key steps to ensure successful letter writing:
• collecting and sequencing ideas
• how to interest the reader
• how to persuade the reader
• writing in plain English
• Design, presentation and layout
• Letter writing exercises

OBJECTIVES:
After the training, attendees should:

• Feel more confident when writing reports
• Be able to write effective, concise, professional reports

MAIN COURSE CONTENT:

• How to:
• prepare the report
• design for success
• decide what to say
• review and publish the report
• Techniques for perfect report writing
• Report writing exercises

AIM:
For learners who wish to ‘brush up’ on their grammar & punctuation skills for work purposes.

OBJECTIVES:
After the training, attendees should:

• Have the confidence in their own grammar and punctuation skills
• Write formal letters using grammar & punctuation suitable for the audience

MAIN COURSE CONTENT:

• Learning styles
• Word class
• Verb/subject agreement
• Using the comma
• Using a semi-colon & colon
• Apostrophes for contraction and possession
• Formal letter writing

AIM:
For those who write at work on a regular basis, this session aims to clarify how to correctly punctuate letters, reports etc.

OBJECTIVES:
After the training, attendees should:

• Be able to punctuate sentences to make meaning clearer;
• Have more confidence with written skills for work and home life.

MAIN COURSE CONTENT:

• How to use punctuation to make your written work clearer and easier to understand
• Types of punctuation, and how to use them correctly:
• The apostrophe
• The comma
• The semi-colon
• The colon

AIM:
For learners who wish to ‘brush up’ on their spelling skills for work purposes.

OBJECTIVES:
After the training, attendees should:

• Have proven strategies to help them learn to spell difficult words
• Have the confidence in their own spelling

MAIN COURSE CONTENT:

• Learning styles
• Spelling strategies
• Common spelling rules
• Homophones
• Prefixes & suffixes
• Memory games

AIM:
To introduce spelling strategies to staff who regularly need to write notes and letters, and who want to improve the accuracy of their spelling.

OBJECTIVES:
After the training, attendees should:

• Feel more confident writing notes and letters, both at work and at home.
• Be able to decide for themselves whether to follow the advice of the spell check function on the computer.

MAIN COURSE CONTENT:

• Commonly mis-spelled words
• Tricky words in everyday use e.g. accommodation; their and there; stationery and stationary (which is which?)
• Ways of remembering correct spelling
• Overcoming mental blocks with spelling
• When to use, and when to ignore the advice of the “spell check” function on your computer!

AIM:
This workshop is aimed at those who have a reasonable grasp of grammar, but would like to clarify usage, and improve ability to use more complex structures with confidence.

OBJECTIVES:
After the training, attendees should:

• Be able to write reports and letters, whether for work or for private use, with increased confidence.
• Be able to structure both writing and speech with greater accuracy.

MAIN COURSE CONTENT:

• Correct sentence structure
• Use of verbs and tenses
• Correct phrasing
• Correction of common mistakes