Below are the Customer Service Standards that SCOLA aims to provide all its students.

• A courteous and helpful welcome
• Information and advice before you enrol
• Courses published three times a year and on the website
• A high quality of tuition
• Directional signs for new classes
• Access to student support services
• The opportunity to tell us what you think about SCOLA
• A comprehensive complaints/compliments procedure
• To answer all enquiries, whether by telephone, in person or by email, promptly and courteously